Since founding our marketing strategy consultancy in 2008, I have focussed my efforts on defining and communicating the underlying values of our company. Initially I did this to help me clarify my own values when dealing with complex issues, engaging new clients or appointing new team members.
Over the years our underlying values have not changed, but we have become better at identifying, naming and articulating them. Values are an integral part of our recruitment, induction and performance management programme. More recently our values are included in all client proposals.
What’s interesting is that each time we have reviewed and refined our definition of values, it has been the catalyst for constructive change in our culture and business. By expressing our values more clearly, we have been able to understand them more deeply.
The change has been positive. Some clients, team members or suppliers have bonded more closely while others have drifted away. No major earthquakes or rifts, just the natural growth and attrition healthy ecosystems experience in change.
So what are our values?
Honesty and Respect
We speak the truth and respect every person we meet
Generosity and Approachability
We are generous with our time and ideas, easy to contact and approachable on any matter
Intelligence and Creativity
We apply our best minds and thinking to the biggest opportunities to create performance-focused solutions
Purpose and Results
We are focused on the outcome and measure our success on the results we achieve
We have fun and enjoy the challenge of what we do – even the tough stuff! The larger the obstacle, the greater the reward
You will notice that many of our values are coupled together such as Intelligence and Creativity or Purpose and Results. This may be infuriating to the purist or linguist who is seeking dictionary definitions of each word. We have deliberately avoided getting hung up on this as the words only have meaning in the context of our culture, people and behaviour.
I am sure the definitions of our values will continue to evolve as we getter better at expressing them and living them.
What are your values and how have they created value for you and your organisation?