Is Apple losing the plot?

My first Apple product was an LCII, which I purchased second-hand in the early ’90′s. For those of you who don’t know what an LCII is, check here.

The LC’s were affectionately referred to as ‘pizza boxes’ with a 10MB RAM limit – no matter how much memory was installed.

At the time, my brother was working in multimedia design for a large, global property development firm. He convinced me of the benefits of buying an Apple product and overcame my objections to the comparatively high price of the product at the time.

I have been considered as somewhat of an Apple ‘fanboy’ since that time and over the years have convinced many people to move over to Apple. I even bought my wife a MacBook as a wedding present. (Such a romantic, right?)

What I have always loved about Apple (apart from the elegant design and intuitive user interface) is the helpfulness of the Apple community – starting with the friendly, informed and helpful people at the Apple store.

That was then – this is now.

Fast forward to 2013. I now run a small consulting business, creative agency and PR firm. We are entirely a ‘Mac shop’ – operating on mac servers, iMacs, MacBook’s, iPads and iPhones. We are entirely dependent on the Mac ecosystem, and it appears a large portion of the rest of the world has caught up!

It is now passe to comment on the number of iPhones, iPads and earpods you see at the gym or on the bus. Everyone is wired in and the Apple symbol is ubiquitous. But has Apple kept up to its brand promise of elegant design, intuitive user interface and a friendly, helpful community of Apple fans and staff willing to help at the drop of an app? I don’t think so…

Apple is falling behind. And they risk losing the confidence of their greatest supporters; the early adopters and fanboys who have always backed them and given them the benefit of the doubt.

The list of failures is getting too long and the speed of recovery too clumsy and amateurish.

As an example, I am still using an iPhone 4 and have no desire to upgrade to the iPhone 5 as the benefits don’t seem worth it. The problem is though that the iPhone 4 is failing miserably. The battery life is awful, the home key barely works and the phone simply shuts down for a rest whenever the strains of modern life get too much for it!

Will they recover? I don’t know, but for the first time in 20 years I am considering buying something other than an Apple.

Contributor:

Michael Field, Director at Michael Field Pty Ltd.